SMS Registration & Privacy Policy

SMS Registration Compliance

American Dispatch LLC is committed to complying with applicable United States telecommunications regulations regarding Application-to-Person messaging and SMS communications.

This page outlines our SMS privacy practices, messaging policies, and customer consent procedures.

Registration for business SMS messaging may require approval through The Campaign Registry and participating wireless carriers. Processing times may vary depending on carrier requirements.

Privacy Policy

American Dispatch LLC respects your privacy and is committed to protecting your personal information.

Our Privacy Policy explains:

• What personal information we collect.
• How your information is collected.
• How we use your information.
• How your information is protected.
• When information may be shared with trusted service providers.
• Your rights regarding your personal information.

We do not sell or rent customer information to third parties.

Information may only be shared with trusted vendors or subcontractors that support business operations such as customer service, dispatch software, or messaging providers, solely for the purpose of delivering requested services.

SMS Terms of Service

By providing your mobile phone number and consenting to receive SMS communications from American Dispatch LLC, you agree to receive conversational, informational, and operational text messages related to our dispatch services.

These messages may include:

• Dispatch updates
• Load confirmations
• Appointment reminders
• Customer support communications
• Service notifications
• Operational updates
• Promotional messages, only where applicable and with appropriate consent

For more information, please review our Privacy Policy and Terms & Conditions available on this website.

Website Contact Form

American Dispatch LLC may request your mobile phone number through website forms, including Contact Us and Quote Request forms.

When voluntarily providing your phone number, you may choose to receive SMS communications related to your inquiry or requested services.

Consent to receive SMS communications is completely voluntary and is not required to purchase or use any of our services.

Our contact forms are designed to comply with applicable United States messaging regulations and carrier requirements.

Types of SMS Messages

Conversational Messages

Two-way communications between customers and our dispatch or customer support team regarding service inquiries, dispatch requests, scheduling, and operational questions.

Informational Messages

Important service-related notifications including dispatch updates, load information, appointment confirmations, documentation requests, and operational notices.

Promotional Messages

From time to time, customers who have provided appropriate consent may receive promotional messages regarding company updates, new dispatch services, special offers, or business announcements.

Customers may opt out of promotional messages at any time by replying STOP.

Customer Consent

American Dispatch LLC respects customer communication preferences.

Depending on the type of message being sent, consent may be obtained through:

• Website inquiry forms
• Quote request forms
• Email communications
• Telephone conversations
• Direct customer requests
• Written customer authorization

Conversational communications may begin when a customer initiates contact with our company.

Informational messages are only sent in relation to requested services or ongoing business communications.

Promotional messages are only sent after appropriate customer consent has been obtained.

Customer Rights

Customers may:

• Opt out of SMS communications at any time by replying STOP.
• Request assistance by replying HELP.
• Contact our support team with privacy-related questions.
• Request access to personal information where permitted by applicable law.

Data Protection

American Dispatch LLC maintains administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, disclosure, misuse, or alteration.

Although no online system can guarantee complete security, we continually review and improve our security practices to protect customer information.

Policy Updates

American Dispatch LLC reserves the right to modify this Privacy Policy and SMS Terms of Service at any time to comply with applicable laws, carrier requirements, or business practices.

Any updates will become effective immediately upon publication on this website.

Customers are encouraged to review this page periodically for the latest information regarding our privacy and messaging practices.